Cancellation Policy
Cancellation Policy from Vanuston Intelligence Private Limited offers SaaS to our customer under Freemiun policy and other paid plan editions. Learn more about cancellation policy below
14 Day Free Trial Period for Software as a Service
The companies and Individuals are under a 14-day free trial period program where customer will have access to Vanuston Intelligence Premium services. The trial period begins immediately upon account activation. Upon activation, potential subscribers will be notified the date of their trial’s expiration. The free trial period only applies to new customers and does not apply to existing customers that have a subscription plan. Vanuston Intelligence reserves the right not to honor a free trial period for customers who were once paying subscribers, cancelled, and then decided to re-instate their subscription.
At any time during the 14-day free trial period of selective products, potential subscriber (customer) can cancel their account. There is no billing initiated during the trial period. Vanuston Intelligence does not ask for credit card information to sign up for the 14-day free trial period. If you forget to cancel within the free trial period, your account WILL NOT BE CHARGED and your access will automatically be changed to Basic services. You will not incur any charges.
In order to use continue Premium Services after 14 days’ free trial period, you will be asked to subscribe to one of our subscription plans. You have the option of paying monthly, or receiving a discount by paying for a full year of service.
Monthly, Half-yearly & Annual Billing, Cancellation, and Refund Policies
All services rendered are non-refundable. Once a customer selects a subscription plan and provides billing information during or after the free trial, Vanuston will calculate a pro-rated amount with the first payment due on signing and thereafter on the designated day of the month.
Proration
Vanuston Intelligence Private Limited uses proration to charge or credit a customer if a change is made to the subscription price in the middle of a billing cycle. Enabling proration adjusts the price based on when the change took place in the billing cycle, and it charges the customer the newly-calculated rate immediately.
When you make a change to a subscription’s price, it is either considered an upgrade. An upgrade includes editing the subscription price to a higher dollar amount or applying an add-on.
Proration with add-ons and discounts
In order to adjust a subscription’s price, you can either use add-ons/discounts, or directly update the subscription and change the price. When you make an update to the subscription, the price change will be reflected for the remainder of its billing cycles or until another change is made. Alternatively, when you use add-ons/discounts, you must define how many billing cycles should be adjusted.
In order to adjust a subscription’s price, you can either use add-ons/discounts, or directly update the subscription and change the price. When you make an update to the subscription, the price change will be reflected for the remainder of its billing cycles or until another change is made. Alternatively, when you use add-ons/discounts, you must define how many billing cycles should be adjusted.
Customers can cancel anytime by logging in the Vanuston portal and cancel their services. Once you cancel your Premium services, we don’t charge next billing cycle or monthly or yearly services. Customers will be able to see that their Premium SaaS service has been cancelled.
Important: No refunds or credits for partial months, Half-yearly or Annual of service will be refunded to a customer upon cancellation.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties. The fees that Vanuston Intelligence charges for the monthly, or yearly software services includes taxes, exclude phone, and internet access charges, as well as other data transmission charges. Any currency exchange settlements are based on the customer’s agreement with the payment method provider. To be clear: these taxes and charges are the customer’s responsibility.
To sign up for a monthly, or yearly subscription plan to please login in Vanuston application or app portal and user your login ID and password. The customer must provide Vanuston Intelligence Private Limited with a valid credit card as a condition to subscribing to the software service. Furthermore, Vanuston Intelligence reserves the right to change or modify its fee structure and introduce new charges with at least 15 days’ prior notice to the customer.
For More information about our cancellation policy, please feel free to contact our concerned Team at Vanuston